Remote Support

Logical Micro can provide Remote Support for your systems using a secure connection. Our engineers are able to carry out over 95% of troubleshooting and administrative tasks remotely.

Prevention is always better than cure, our consultants will advise you on the necessary steps to ensure your systems are Secure and Reliable. However, when problems occur, swift action is taken to minimise downtime and disturbance to your business.

Issues can happen anytime; out of hours, or during very busy periods to impact upon your business causing disruption. These problems could be one-off such as hardware failure or software corruption or repeat problems which, over time, add up to a serious impact on your business and create a negative impression on your staff.

Having a full-time Computer Engineer on your staff may not be cost effective for most small business but wouldn’t it be great to have an onsite presence when you need it?

Need an IT Engineer on tap ? Logical Micro can help

We offer remote management of total infrastructure, from managing a single critical server through to an entire Enterprise.

Logical Micro can provide your business with the following: –

  • Performance monitoring of Systems / Applications
  • Security Audits and Intrusion Detection
  • Patch Scanning for Microsoft, and other, vendor’s software
  • Alerting and Self-Remediation of Servers, Desktops and Network Equipment
  • Daily, Weekly, Monthly, Quarterly and Yearly Reports on outstanding issues, fixed issues and recommendations for improving the Performance/Security of your Systems

Logical Micro’s Technical Support Desk, also provides remote management of servers using secure connections. This enables our specialist staff to gain access to your systems, with your permission, when traditional methods may fail.

IT problems ? Logical Micro can help

Remote Management: Logical Micro can proactively manage the Servers, Desktops, Network equipment, and Software within your organisation and ensure they are working efficiently. This alleviates your staff from day-to-day issues allowing them to get on with their normal jobs. Our consultants will provide you with information regarding your Systems to help you plan for future.

Having this virtual onsite presence is also less expensive than a full-time IT staff (plus training necessary to keep them up-to-date), something many businesses are attracted to. Our support cost can be fixed so you know what you will be spending each month and this can be incorporated into your yearly budgets.

If you have In-House IT skills we can also provide expertises and resources to help them and provide cover during busy periods or holidays.