Remote Support

Remote Support

Now, customers don’t have to wait for a technician to arrive at their home or office to check their faulty machine. Our engineers can view, access and connect to user’s device instantly over Internet wherever they are; office, home or customer site.

Our skilled engineers leverage secure connections to troubleshoot and manage your IT systems and Cloud infrastructure efficiently, resolving over 95% of issues remotely. When issues arise, count on us for swift resolution to minimise disruptions to your business operations.

Remote upport is not limited to “problems”, our engineers can help users with day-to-day issues adding new devices such as Printers or install / configure software, make changes or even simply provide “how-to” guidence or help undersanding a feature.

Remote Management

Emergencies don’t keep regular hours, and downtime can impact your bottom line. Whether it’s after hours or during peak times, our remote management ensures your systems stay reliable, secure and productive. Say goodbye to repeat problems that chip away at your business success and hello to proactive support from Logical Micro.

Explore the benefits of our remote management solutions:

• Performance monitoring of Systems/Applications, including Microsoft Active Directory, Exchange, Microsoft 365, and Azure
• Security audits and intrusion detection
• Patch scanning for Microsoft and third-party software
• Automated alerting and self-remediation for servers, desktops, and network equipment
• Comprehensive reporting on issues, resolutions, and recommendations for system optimisation

Empower your business with Logical Micro’s Technical Support Desk, delivering secure remote management for your onpremis and Cloud infrastructure. Our proactive approach ensures your equipment and software operate at peak performance, freeing your team to focus on core tasks.

Benefits of remote management with Logical Micro:

• Systems/Cloud engineers with extensive Microsoft 365 and Azure experience
• Proactive equipment and software management
• Reduced day-to-day IT issues for your staff
• Cost-effective alternative to full-time staff, including training expenses
• Predictable support costs tailored to your budget

Experience the advantages of virtual onsite support without the overhead. Partner with Logical Micro for proactive IT management that drives business efficiency and growth.